RETURN AND REFUND POLICY

At ARS-Bangladesh (arsbd.org), we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied for any reason, our Return and Refund Policy outlines the steps for returning items and obtaining refunds.

  1. Eligibility for Returns

1.1. Items must be returned within 15 days from the date of purchase.

1.2. To be eligible for a return, the item must be:

  • Unused, undamaged, and in its original condition.
  • In the original packaging with all tags and accessories included.

1.3. Certain items are non-returnable, including:

  • Perishable goods (e.g., food, plants).
  • Digital products (e.g., eBooks, online courses).
  • Custom or personalized items.
  • Items marked as “Final Sale.”
  1. Return Process

2.1. To initiate a return, please contact us at info@arsbd.org or call +8802223314100 with the following details:

  • Order number.
  • Reason for the return.
  • Proof of purchase (receipt or order confirmation).

2.2. Once your return is approved, we will provide instructions on how and where to send the item.

2.3. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  1. Refunds

3.1. Refunds will be processed once the returned item is received and inspected. We will notify you of the approval or rejection of your refund.

3.2. Approved refunds will be issued within 7-15 business days, e.g. to the original payment method.

3.3. Shipping fees are non-refundable unless the return is due to our error.

  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at at info@arsbd.org or call +8802223314100

  1. Cancellations

Orders can be canceled within 12 hours of purchase for a full refund. After this period, cancellations will be processed as returns.

  1. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, feel free to reach out:

Email                  : info@arsbd.org

Phone                 : +8802223314100

Mailing Address : ARS Bangladesh Bhaban

House 230, Kismat, Noapara

Upashahar, Jashore 7400 Bangladesh

 

ARS-Bangladesh reserves the right to update or modify this policy at any time. Changes will be posted on this page with an updated date.

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